Revation Systems

JANUARY 12, 2018

Since 1973, call center solutions have been leveraging the latest advancements to further the customer experience in reaching businesses when they need to — whether through the Automatic Call Distributor (ACD) of the ’70s or the Voice over Internet Protocol (VoIP) of the ’90s and 2000’s.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

JustCall

OCTOBER 1, 2020

Taking feedback and customer pain points into account, our team works to develop new features and updates each month. Here's a quick snapshot of the latest news and product updates: JustCall Notification Center. A case in point, here, can be airline companies wanting to alert customers about changes in flight timings.

Airlines 52

Airlines voip Contact Center Accountability 52

Avaya

APRIL 3, 2017

Jeff was a pioneer in the VoIP industry, having created the Voice over the Net conference, co-founding Vonage. He extends his vision that messaging is at the center of the digital transformation era. Experienced travelers know using a friendly tone on a call to an airline representative is the most likely way to get an issue resolved.

Journey mapping 58

Journey mapping Chatbots Contact Center Airlines 58

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. Unlike traditional phone systems, VoIP phones do not necessitate the purchase of additional phone equipment. And what features should it have?

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52