JustCall

MAY 14, 2024

Higher average wait time (AWT) almost always leads to higher abandonment rates and lower CSAT scores. So why does AWT go up at call centers? If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).

Wait times 52

Wait times Call Center Average Handle Time Interactive Voice Response 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Click2Call by NobelBiz improves agent time management and productivity! That’s where NobelBiz comes in.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

JUNE 7, 2024

If its agents have received adequate training, the probability of the call/contact center’s success increases manifold. Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality.

Best practices 52

Best practices Call Center Omni-channel support Management 52