Abandon rate Omni-channel support Study Technical Support 
Hodusoft
FEBRUARY 29, 2024
As per one recent study by Datto, MSPs, on average, serve 122 clients. Remote Work Challenges As per a recent study , 30 percent of MSPs will continue working from home even four years after COVID. Employee Burnout The demanding nature of technical support can lead to employee burnout.
Hodusoft
JUNE 7, 2024
Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. It also reduces the call abandonment rate by eliminating prolonged holding time.
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