Abandon rate Omni-channel support Service level Study 
Hodusoft
FEBRUARY 29, 2024
That’s one of their most potent tools to deliver exceptional customer service. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge. As per one recent study by Datto, MSPs, on average, serve 122 clients. That’s quite shocking.
Hodusoft
JUNE 7, 2024
Workforce Management Workforce management in a call center is all about ensuring the right amount of agents with the anticipated call volume to improve operational efficiency and service levels. Effective workforce management not only reduces costs but also enhances customer service standards.
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