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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

FEBRUARY 29, 2024

The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge. Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates.

Call Center 52
Call Center Abandon rate call center software Omni-channel support 52
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

It also reduces the call abandonment rate by eliminating prolonged holding time. Such reports can be the foundation for building successful strategies for different business areas such as operations, marketing, sales, etc. It directs the call to the agent with the matching skill set to resolve the issue.

Best practices 52
Best practices Call Center Omni-channel support Management 52
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