Hodusoft

NOVEMBER 29, 2022

With intelligent automation solutions, you can automate repetitive manual tasks and relieve your employees from the burden of managing complex business operations. If you are someone struggling with your call center operations and quality of customer service, you must consider implementing call center automation software.

Call Center 52

Call Center call center software Interactive Voice Response Abandon rate 52

Vcaretec

JULY 18, 2023

Explain to potential contact center suppliers what success means in the context of your attempts to enhance your contact center operations. At Vcaretec, we've discovered that "pre-brief" activities assist the team visualise factors that might aid or hinder project execution. Accept your call center outsourcer as a member of your team.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

NobelBiz

MARCH 7, 2022

Did you notice that your contact rate is low? If yes, then there’s a good chance that you’ve been considering incorporating dialer technologies to improve your operations and agent performances. Are you worried about your agents missing important calls? There are three main types of dialers: manual, automatic, and predictive.

Contact Center 52

Contact Center Abandon rate Call Center Telecommunications 52