Hodusoft

APRIL 22, 2021

While following social distancing norms, healthcare providers are trying hard to keep a balance between offering critical services and care to the patients and at the same time protecting themselves as well as front-line workers from getting contaminated. However, in the present time, this number has grown to 76%.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. You will be alerted every time your criteria are met.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. Let’s understand this need in-depth and explore the best solutions available. What Is Contact Center Analytics?

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

NobelBiz

MARCH 21, 2023

The contact center transfers the call from one platform to the other, wasting everyone’s time. On the one hand, long wait times hurt the general customer experience and satisfaction. On the other hand, their call engages at least two agents, which is detrimental to contact center productivity.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. This is probably why the global contact center market size is growing at an exponential rate, expected to reach a value of 496 billion U.S.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

NobelBiz

MARCH 6, 2023

This can reduce customer wait times and ensure that agents promptly address their issues. Am I trying to generate leads, close sales, or conduct surveys? What is my desired conversion rate? How many leads, sales, or completed surveys do I want to achieve? Who is my target audience?

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

Playvox

JUNE 22, 2023

Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52