VirtualPBX

JUNE 6, 2024

Read more: The Essential Guide To Call Center Agent Duties: Mastering Customer Service Excellence Engage, Reward, and Boost your Agents The likelihood of happy customers skyrockets when you have happy employees. Engaged agents feel part of the team and are invested in company success.

First call resolution 105

First call resolution Abandon rate contact center solutions Metrics 105

Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Playvox

APRIL 27, 2023

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. Simply put, it’s where CX rises and falls.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Playvox

JULY 31, 2023

Experienced employees will mentor new hires and raise the collective competence of the staff, creating a positive work atmosphere and making life better for everyone. Employee engagement and empowerment can help deepen staff engagement in their responsibilities, increase the pace of business operations, and improve overall EX and CX.

Self service 85

Self service Management Coaching Contact Center 85