Fonolo

NOVEMBER 1, 2017

We’re big fans (and partners ) of Talkdesk and I especially enjoyed speaking at their recent OpenTalk conference. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time. Reduce Telco Cost.

Call Center 138

Call Center Abandon rate Contact Center Enterprise 138

Fonolo

SEPTEMBER 26, 2017

That drives up the abandonment rate, as callers get tired of waiting on hold. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. Scheduled call-backs have all the advantages of regular call-backs (improvements in CSat, abandonment rate, handle times, etc.)

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Fonolo

FEBRUARY 7, 2018

Last week was a big one for Avaya as they held their first customer conference since emerging from bankruptcy at the end of last year. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Reduce Telco Cost.

Abandon rate 65

Abandon rate Call Center Engineering Technology 65

Fonolo

MAY 17, 2018

When we last discussed Twilio’s earnings, the big question was whether they would announce their own cloud platform at the upcoming Enterprise Connect conference. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate.

Call Center 52

Call Center Abandon rate APIs Contact Center 52