Abandon rate Conference eBook Metrics 
Fonolo
SEPTEMBER 26, 2017
Spikey” traffic degrades the customer experience and drags down key performance metrics. That drives up the abandonment rate, as callers get tired of waiting on hold. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. National CU Call Center Conference.
Fonolo
MAY 17, 2018
Second, “Pulse” provides bots that monitor critical call center metrics in real time and provide alerts to stakeholders via Glip. When we last discussed Twilio’s earnings, the big question was whether they would announce their own cloud platform at the upcoming Enterprise Connect conference. What’s Inside: Lower Abandon Rate.
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