Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. Let’s explore the top 6 chatbot examples of 2020.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

Global Response

DECEMBER 21, 2023

Help desk outsourcing isn’t your run-of-the-mill customer service or customer support outsourcing. Outsourcing your help desk gives your customers patient, efficient technical and IT support. Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Fonolo

MAY 3, 2023

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems.

Abandon rate 75

Abandon rate Contact Center Abandon Call Call Center 75

Fonolo

APRIL 11, 2019

With these realities in mind, let’s take a look at three proven ways to baby-proof your own contact center by providing exceptional customer experience and keeping the bottom line in mind. And: Call-back technology is dynamic and adaptable (the key is offering them to customers on their preferred channel(s)). Successful case studies.

Contact Center 87

Contact Center Abandon rate Call Center Analytics 87

Global Response

DECEMBER 21, 2023

Today’s customer expectations are higher than ever, and that’s just as true when it comes to help desk support as general customer service. As a result, more and more companies are turning to outsourcing to manage their help desk service. If your experience with them is good, what about your customers?

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? This includes calls, emails, live chat, and social media.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59