Abandon rate, Case Study, Consulting and Healthcare

ROI for Patient Experience Focus in the Contact Center

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Contact Center ROI Examples.

Contact Center

Contact Center Abandon rate Abandon Call Healthcare

Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. With so much riding on this metric, it's shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. ” – 2019.

Service level

Service level Call Center Abandon rate Metrics

Customer Contact Central

ROI for Patient Experience Focus in the Contact Center

Why an 80/20 Service Level is Wrong for Your Call Center

Webinars

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