How to Create a Call Center IVR Script
Fonolo
SEPTEMBER 7, 2021
However, a high number of levels in your IVR can also lead to abandonment rates or zeroing out, where callers smash the zero button to skip the IVR menu and speak to a live agent. This is a great feature to have, so if you do, be sure your script indicates a clear pathway to self-serve options. It includes call-back options.
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