Abandon rate Call Center Customer effort Customer emotions 
CX Global Media
APRIL 17, 2017
And it was magnified when during my research I found that the 6-Month average abandonment rate for website shopping carts currently stands at 77%. Developing sales from service has been a desire for contact centers over the past several years. Live Chat Accesses Customer Emotions. What a huge opportunity!
VocalCom
MAY 29, 2017
An ongoing dialogue with your agents lets your brand monitor customer satisfaction levels and improve service continuously. Use different kinds of customer surveys. Well-timed customer feedback surveys are essential to understanding customer emotions. Analyze customer satisfaction metrics.
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