Abandon rate, call center solutions, Omni-channel support and Study

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

FEBRUARY 29, 2024

As per one recent study by Datto, MSPs, on average, serve 122 clients. Remote Work Challenges As per a recent study , 30 percent of MSPs will continue working from home even four years after COVID. For MSPs, the acceptable abandonment rate is between five and eight percent.

Call Center

Call Center Abandon rate call center software Omni-channel support

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

Adapting Omni channel Communication Did you know that eight out of every ten customers expect the same level of service across all channels? This expectation can be fulfilled when businesses adapt Omni channel call center solutions.

Best practices

Best practices Call Center Omni-channel support Management

Customer Contact Central

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Call Center Management: Challenges, Strategies, Tips, and Best Practices

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