Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. What does an e-commerce contact center do?

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

Hodusoft

OCTOBER 19, 2023

Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

APRIL 5, 2023

No matter how much one invests in buying the highest quality of equipment and hiring the most qualified people, a call center would not succeed in its purpose and goals if the management is inefficient. That’s why it’s extremely important to manage call center operations as efficiently as possible. Read on to know more.

Best practices 52

Best practices Call Center Management call center software 52

Hodusoft

DECEMBER 6, 2022

Contact center solutions also deliver other benefits to businesses, such as easier maintenance, greater security, and reduced costs. This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success.

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

Hodusoft

AUGUST 2, 2023

Cost per call is one of the most important metrics for contact centers. As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations. Factors that affect the cost per call How to calculate the cost per call in a contact center?

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Hodusoft

SEPTEMBER 20, 2023

This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Customer care organizations use call queuing to enhance service levels and increase customer loyalty. Read on and thank us later. What is a call queue?

Interactive Voice Response 52

Interactive Voice Response Wait times call center software Call Center 52

Noble Systems

OCTOBER 21, 2020

Whatever software you choose should include the ability to: Monitor and record calls. Manage team schedules to meet service level targets. Performance analytics can take it to the next level, monitoring success rates and customer emotions, so you can fine-tune your campaign strategies and improve results.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57