Hodusoft

JULY 3, 2023

The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. What’s the “standard” AHT for a call center? Build an internal knowledge base Sometimes a knowledge base can be extremely useful for improving AHT. Contact our team of communication experts to get a free demo.

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Average Handle Time Abandon rate Call Center Interactive Voice Response 52

Hodusoft

APRIL 5, 2023

No matter how much one invests in buying the highest quality of equipment and hiring the most qualified people, a call center would not succeed in its purpose and goals if the management is inefficient. That’s why it’s extremely important to manage call center operations as efficiently as possible. Read on to know more.

Best practices 52

Best practices Call Center Management call center software 52

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Call Routing Optimization Call routing optimization plays a vital role in reducing the costs in your BPO contact centers while maintaining the quality of service. without speaking to an agent.

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Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

AUGUST 2, 2023

Cost per call is one of the most important metrics for contact centers. As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations. Factors that affect the cost per call How to calculate the cost per call in a contact center?

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Contact Center Metrics Contact center software Interactive Voice Response 52

Hodusoft

JUNE 7, 2024

At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible. The way a call center is managed goes a long way in determining its success or failure. Let’s get started!

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Best practices Call Center Omni-channel support Management 52

JustCall

MARCH 9, 2023

So how can your business, in such a situation, ensure that your contact center is functioning optimally? In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. to get the job done.

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Contact Center Interactive Voice Response Scripts Self service 40

Hodusoft

SEPTEMBER 20, 2023

This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Reduces customers’ wait time and call abandonment rates In a fast-paced world, people want fast service and responses more than ever before. Read on and thank us later.

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