Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. Understanding Industry Benchmarks.

Contact Center 67

Contact Center Abandon rate Benchmark Call Center 67

Fonolo

OCTOBER 17, 2017

Conference attendees will have an opportunity to meet with Fonolo in the exhibit hall and learn how the company’s cloud-based call-back solutions can help to lower abandon rates, smooth out volume spikes, and improve the customer experience. Understanding Industry Benchmarks. Making the Most of Customer Feedback.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

SEPTEMBER 5, 2017

So when colleagues are discussing service levels at an industry event (say, the excellent ICMI Call Center DEMO conference this month, which Fonolo will be attending) they can properly compare notes and trends. In other words, when does Abandonment Rate start to rise?). Understanding Industry Benchmarks.

Service level 52

Service level Abandon rate Call Center Metrics 52

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! But working remotely doesn’t mean you have to stop training. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141