Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. It’s essential for assisting customers in their investment, banking, or any other financial journey related to the services offered.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Comm100

NOVEMBER 2, 2020

Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. The bot can even provide personalized service to the bank’s clients. For more examples and inspiration of how chatbots can be deployed in banking, take a look at the Top 15 Ways for Banks to Use Chatbots.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

aircall

MAY 14, 2021

Back in the 1940s, banks used the first auto dialers to make calls for collections. Call centers for customer support can make vastly more calls to customers to upsell, introduce new products, and ensure customer satisfaction when using predictive dialers and auto dialers. Predictive Dialer vs Auto Dialer: What to Know.

voip 62

voip Telemarketing Scripts Abandon Call 62

Pointillist

FEBRUARY 19, 2018

Large banks have thousands of customer touchpoints that capture millions of customer interactions every day, making customer experience a minefield for them to navigate. Nordea , a Stockholm-based bank, has looked deep into the customer journey to find the best points to deploy AI for maximum impact. Application of AI in B2B Companies.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111