Abandon rate Airlines Call Center Surveys 
Outsource Consultants
SEPTEMBER 14, 2021
Look no further than the travel industry, which is already reeling to meet Q4 demand spikes and record call volume. Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall.
Pointillist
MAY 23, 2018
The first step to journey discovery is to integrate all your sources of customer data (digital, web and mobile analytics, CRM, call center, point of sale, voice of the customer, and others). According to a recent Forrester survey, 88% of CX pros are doing customer journey mapping.
Fonolo
MARCH 17, 2020
While in his final year of university as a marketing student, he had enrolled in a pilot training program with Flying Tiger Airlines, which unfortunately went out of business. Through the voice of the customer, and through their survey comments — that’s how you can achieve continuous improvement.”. Customer service can be a tough gig.
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