JustCall
APRIL 3, 2024
Marketing campaigns – Successful marketing initiatives may lead to an uptick in customer engagement. Without implementing flexible scheduling options, such as alternate shifts or remote work arrangements, you cannot ensure that all time zones are covered while preventing agent burnout.
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. unemployment rate was 5.4% Increased abandon rates. Increased agent burnout. Over and over.
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Playvox
APRIL 6, 2023
They must also know when certain events – such as a weather event or a marketing campaign – will occur. If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. Essentially, you are spending money on labor you don’t need.
NobelBiz
MARCH 6, 2023
This means that companies must ensure they have obtained the necessary consent before making marketing calls. Are there any trends or patterns in my sales data or market research that can help me identify my target audience? However, it’s important to remember that predictive dialers must comply with regulatory guidelines.
NobelBiz
FEBRUARY 21, 2023
And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success. It is essential to understand how to stand out in a market where competition is becoming increasingly fierce and how to provide a memorable customer experience. Hence, a higher conversion rate.
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