JustCall

APRIL 3, 2024

Marketing campaigns – Successful marketing initiatives may lead to an uptick in customer engagement. Without implementing flexible scheduling options, such as alternate shifts or remote work arrangements, you cannot ensure that all time zones are covered while preventing agent burnout.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. unemployment rate was 5.4% One of the first places this shows up is higher average speed to answer (ASA).

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Playvox

APRIL 6, 2023

The WFM Forecaster A forecaster’s job is to predict upcoming volumes using historical data – such as volume, handle time, and shrinkage. They must also know when certain events – such as a weather event or a marketing campaign – will occur. Essentially, you are spending money on labor you don’t need.

Management 54

Management Contact Center Best practices Agent burnout 54

NobelBiz

MARCH 6, 2023

This ensures that customers are connected to the right agent. And that their issues are resolved in an efficient and timely manner. Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores. Such as the Telephone Consumer Protection Act (TCPA).

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

NobelBiz

FEBRUARY 21, 2023

And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success. It is essential to understand how to stand out in a market where competition is becoming increasingly fierce and how to provide a memorable customer experience. Hence, a higher conversion rate.

Best practices 52

Best practices Contact Center Abandon rate Management 52