4 Key Contributors to Call Center Absenteeism and How to Address Them
Fonolo
OCTOBER 25, 2022
Absenteeism, otherwise known as absence rate, is arguably one of the most overlooked call center metrics. This percentage figure reveals the amount of unapproved or unplanned time agents spend away from their work. This may include sick days, unapproved personal days, and extended breaks at the office. Abandonment rate.
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