Cisco - Contact Center

SEPTEMBER 11, 2020

Companies are now trying to get the tools and technology in place to be able to provide exceptional and seamless digital experiences to their customers, to avoid problems such as long hold times, abandoned calls, and customer churn. Join Our Webinar. We look forward to seeing you at our webinar. Additional Resources.

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Contact Center Abandon Call contact center solutions Self service 68

Fonolo

SEPTEMBER 14, 2017

Fortunately, there’s an easy and affordable approach that call centers can take to protect themselves against these common scenarios. An Easy Approach to Lowering Abandon Rates. Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

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Abandon rate Abandon Call Morale Call Center 62

NobelBiz

DECEMBER 19, 2021

The abandoned call rate represents the proportion of abandoned calls compared to the total number of calls made. Depending on the source of the call, your agents employ a variety of strategies to reduce call abandonment. Naturally, the abandoned call rate is given as a percentage.

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Abandon rate Contact Center Abandon Call Wait times 52

Fonolo

SEPTEMBER 28, 2017

But reducing the amount of time your customers stay on hold will not only satisfy your customers, and make your agents happier, it will also significantly reduce your abandon rates! Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

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Abandon rate Abandon Call Morale Call Center 59

Enghouse Interactive

JUNE 17, 2020

Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Transform the Contact Center with Microsoft Teams (blog series).

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Interactive Voice Response Self service Abandon rate Contact Center 52

Fonolo

OCTOBER 3, 2017

Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs. Webinar: How to Lower Abandon Rates and Improve the CX .

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Call Center Abandon rate Abandon Call Morale 52

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Long call wait times lead to abandoned calls, some of which are never placed again. Contact Center Healthcare Webinars On Demand.

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