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How to Lower Abandon Rates and Improve the CX with One Solution [Webinar]

Fonolo

Fortunately, there’s an easy and affordable approach that call centers can take to protect themselves against these common scenarios. An Easy Approach to Lowering Abandon Rates. Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

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An Easy Approach to Lowering Abandon Rates [Slideshare]

Fonolo

But reducing the amount of time your customers stay on hold will not only satisfy your customers, and make your agents happier, it will also significantly reduce your abandon rates! Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

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Scheduled Call-Backs Are a Call Center Superpower

Fonolo

When agents can’t keep up with calls, the Average Speed to Answer (ASA) grows. That drives up the abandonment rate, as callers get tired of waiting on hold. Repeating the distinction from the introduction: The call traffic reshaping effect only happens with scheduled call-backs. Reducing Abandoned Calls.

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Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs. Webinar: How to Lower Abandon Rates and Improve the CX .

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ROI for Patient Experience Focus in the Contact Center

Altivon

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. The scheduling department in a Mid-West Medical Center achieved these improvements: Abandon rate dropped 28%. Error scheduling rate dropped to less than 1%.

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Abandon the Status Quo Now

Enghouse Interactive

Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Transform the Contact Center with Microsoft Teams (blog series).