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19 Important VoIP Features (Every Modern Business Needs)

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Different solution providers offer different VoIP features; some could be very limited while others can have advanced capabilities. Call analytics. Data auto logging.

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voip CRM Interactive Voice Response Sales 52
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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

AUGUST 8, 2019

, 9 of their calls haven’t reached any of your agents as people decided not to wait for the answer and simply hang up: Call Abandonment Rate = 9/150 x 100% = 6%. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Missed phone calls.

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Call Center Metrics Abandon rate Management 52
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