7 Quick Fixes to Reduce Abandoned Calls in the Contact Center
Dialer 360
FEBRUARY 11, 2019
It got sick of waiting to service and disconnected before being connected with reps. Usually, a time counter for abandonment calls doesn’t start until the call is placed in the queue. However, a customer disconnected in the IVR stage, for instance, it would not count in your abandonment call statistics.
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