NobelBiz

MAY 9, 2023

Predictive Dialing This advanced strategy uses algorithms and historical data to predict agent availability and adjust the number of lines called out per agent accordingly. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

JANUARY 21, 2019

He has to travel long distances, have meetings in fancy restaurants, and invite prominent prospects to golf courses. As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. On the other side, we have an outside sales rep. The costs add up and that’s not all.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. However, it exists and is widely used in B2C. Average Waiting Time.

Call Center 52

Call Center Metrics Abandon rate Management 52