Abandon Call Analysis Call Logging Wait times 
NobelBiz
MARCH 19, 2024
Call Volume : Monitoring fluctuations in call volume helps in resource allocation and capacity planning. Missed Calls: Tracking missed calls enables proactive measures to minimize customer frustration and loss of potential business.
JustCall
APRIL 3, 2024
Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., JustCall offers dedicated lines to minimize call wait times and abandonment.
NobelBiz
MAY 24, 2022
In 4 Easy Steps: How to Set Up a Virtual Call Center in 4 Easy Steps: Step 1: Define your goals: First and foremost, you must establish the goals that your Call Center must achieve. This allows you to examine all critical essential KPIs such as missed calls, average waiting time, abandoned calls, NPS, FCR, and so on.
Expert insights. Personalized for you.
59 
Let's personalize your content