5-privacy-training-tips-for-health-care-customer-service-agents 
CSM Magazine
NOVEMBER 28, 2016
But how do you protect patient privacy? Best-in-class live chat solutions like Velaro offer security features specifically for health care customers, but if your agents are under-trained, they’ll be unable to leverage some of those features—and the resulting benefits. 5 Stick to Your Chat Console.
Help Scout
JULY 1, 2021
Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.
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Select VoiceCom Blog
OCTOBER 3, 2022
While there are multiple data types, one that companies can leverage is customer data. Regardless of the size and industry, companies work with customer data daily, which helps improve their services, like creating seamless transactions and communications. What is Customer Data? Why is Call Centre Data Security Important?
NobelBiz
JUNE 5, 2023
The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. This means that call center agents need to make multiple calls before they can even start the sales process. Non-compliance can result in hefty fines.
RapportBoost
DECEMBER 10, 2018
Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. No worries!
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