CSM Magazine

JANUARY 13, 2022

“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder. Social media has evolved into a whole new world in itself. In this blog, we’ll focus on social customer service.

Customer Service 52

Customer Service Education Banking Morale 52

NobelBiz

JUNE 13, 2023

When numbers are marked as spam, it can have detrimental effects on a company’s outbound campaigns and customer engagement. The consequences of this labeling extend beyond missed opportunities, as they can negatively impact a brand’s reputation and erode customer trust. However, the threat of ill-intent calls is real.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

GetFeedback

MAY 8, 2019

Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. And one major way that every business can show it cares is to ask for feedback on products and services the customer has purchased and/or received.

Surveys 68

Surveys Feedback Personalization Sales 68

Comm100

NOVEMBER 2, 2017

Like the other times I had used the controversial cab service , I popped him a smile and a casual greeting as I swung into the back seat of his car. I thanked him again, and told him that I was impressed with his service. What is a Customer Satisfaction Survey? These surveys can reach customers as any of the following: Emails.

Surveys 62

Surveys Feedback Scripts Customer Service 62

ProProfs Blog

APRIL 17, 2020

Customers always have so many options in the market to choose their desired product or service. If anything, you have a specific target audience who finds your services relevant. In short, your success relies on the fact that your customers don’t leave you. How to calculate metrics to measure customer success properly.

Metrics 142

Metrics Customer retention SaaS Surveys 142

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125