3-reasons-why-customer-satisfaction-should-not-replace-quality-assurance 
Customer Service Life
SEPTEMBER 7, 2018
Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on customer satisfaction where customers are invited to rate their experience with the specific agent that helped them. Customers can then recommend that agents be rewarded. Here’s why.
Customer Relationship Metrics
JULY 26, 2017
When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. This question comes from Susan Folwer, author of the book Why Motivating People Doesn’t Work. Why is that? Is it really? Ownership over Accountability.
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Comm100
JANUARY 19, 2017
According to Ruby Newell-Legner’s book, Understanding Customers, “It takes 12 positive experiences to make up for one unresolved negative experience”. When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Apologizing for Poor Customer Treatment.
Comm100
JANUARY 19, 2017
According to Ruby Newell-Legner’s book, Understanding Customers, “It takes 12 positive experiences to make up for one unresolved negative experience”. When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Apologizing for Poor Customer Treatment.
LiveChat
FEBRUARY 9, 2018
Building customer trust is a crucial step towards the success of any online business. And whether you are an established business or a startup, walking an extra mile to assure customers and prospects can trust you, is worth all the hard work. That’s why you should take your time working on your website’s design.
JustCall
MARCH 29, 2022
And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. The core strategy should eliminate activities that don’t add much value, standardize the processes, and automate manual, repetitive, and time-consuming work. Scale-up gradually.
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? Introduction.
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