Balto

AUGUST 22, 2022

Agents want to do a good job and solve customers’ issues. Without some creative freedom, employee engagement can take a downward spiral. So, it’s no wonder that when jobs are plentiful, and agents have choices, contact centers experience as much as a 100% annual turnover rate. Surprising Results.

Contact Center 52

Contact Center Scripts Gamification Coaching 52

SharpenCX

JUNE 22, 2021

They also encourage self-coaching. Read Next]: 6 Support Scripts you Should Have in your Internal Knowledge Base to Guide Any Customer Conversation. Speech analytics tools help you transcribe customer interactions and identify triggers in conversations, so you can improve your training.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? This includes how we can build better artificial intelligence (AI) and machine learning (ML) tools that amplify the customer experience—and how our software can adapt to the ever-changing contact center environment. Confirm or Deny Your Customer Hunches?

Contact Center 59

Contact Center Analytics Coaching Transportation 59