2030, Call Center and Gamification - Customer Contact Central

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2030

Call Center

Gamification

How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

AUGUST 22, 2022

You might think the use of AI would lead to even more of those robotic responses and strict guidelines of the call centers of the past, but it’s actually the opposite. Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. Surprising Results.

Contact Center

Contact Center Scripts Gamification Coaching

4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

MAY 18, 2017

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. When trying to attract millennials to join your organization as a call center agent, you need to make it sexy, i.e Let them touch it!

Call Center

Call Center Finance Education Technology

How Conversational AI Is Transforming the Agent Experience in Contact Centers

4 Suggestions to Help Prepare for the Millennial Tsunami

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