How Conversational AI Is Transforming the Agent Experience in Contact Centers
Balto
AUGUST 22, 2022
With AI-powered platforms and AI-enabled tools to assist, guide, and coach agents in real time, agents are better able to resolve customer issues on the spot, reducing customer — and agent — frustration. Real-Time Guidance has checklists, dynamic prompts, and even shoots off fireworks for the agents at the end of successful calls.
52 
Let's personalize your content