Remove 2030 Remove Call Center Remove Employee engagement Remove Gamification
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4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. When trying to attract millennials to join your organization as a call center agent, you need to make it sexy, i.e Let them touch it!

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How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

Without some creative freedom, employee engagement can take a downward spiral. So, it’s no wonder that when jobs are plentiful, and agents have choices, contact centers experience as much as a 100% annual turnover rate. Looking to the future, Balto published predictions on what contact centers could look like in 2030.