Outsource Consultants
OCTOBER 25, 2023
Third, the country has a young, highly educated eager workforce, which is essential for businesses that are looking to grow and scale. In 2021, the South African government signed a global business services (GBS) master plan to bring 500,000 new jobs to the country by 2030.
Hodusoft
MARCH 13, 2024
billion by 2030. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. BPO centers also focus on continuous improvement through feedback mechanisms and performance analytics. percent from USD 90.57 billion in 2021 to USD 205.32
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Noble Systems
MAY 18, 2017
Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. When trying to attract millennials to join your organization as a call center agent, you need to make it sexy, i.e Let them touch it!
Outsource Consultants
JANUARY 19, 2023
Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers. This rapid expansion has shocked experts and drawn the eye of many looking for less expensive contact center solutions.
Spearline
JULY 13, 2021
At Spearline, many of our customers have contact centers situated worldwide, used for customer service, sales, and product information. Therefore, one of the purposes of the Spearline blog is to educate our readers and update them with the latest and most relevant pieces of information, including trends in the contact center industry.
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