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Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

Netomi

billion by 2030. B2B and B2C customers expect quick resolutions to their issues and if their expectations are not met, they are quick to churn to a competitor. billion in 2021, it is forecast to reach USD $703.19 The Evolving SaaS Landscape and The Rising Role of Customer Experience.

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How the Internet of Things is Transforming Customer Experience

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In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. But the IoT is not limited to the B2C segment. It can help improve customer experience in the B2B market as well. As a B2B company, strengthening your IoT infrastructure will enable you to provide better service.