2028 Customer centricity Customer Support Marketing 
Hodusoft
OCTOBER 19, 2023
BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73
Inbenta
OCTOBER 11, 2021
Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 It’s no wonder companies are designing chatbots and voice user interfaces to suit a growing list of business needs, from lead generation to customer support.
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Netomi
FEBRUARY 21, 2024
They offer a seamless blend of efficiency, personalization, and convenience, critical in today’s fast-paced and customer-centric world. The rapid adoption of chatbots is not just a trend but a clear indication of their effectiveness in enhancing customer service and experience. billion by 2028.
Nicereply
FEBRUARY 1, 2023
Customers seek personalization 80% of consumers are more likely to buy from a company that provides a tailored experience. 72% of customers will only engage with personalized messaging 90% of leading marketers say personalization significantly contributes to business profitability. The AI market is expanding at a CAGR of 38.1%
Hodusoft
MARCH 21, 2024
As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.
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