JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. CRM Integration Many auto dialers can also be seamlessly integrated with a company’s CRM. An Integrated CRM analysis will yield sales insights about consumer needs and how to meet them. from 2021 to 2028 globally.

Sales 52

Sales CRM Call Center Personalization 52

JivoChat

JUNE 9, 2021

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. This ultimately impacts the quality of the customer service they provide.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

MARCH 21, 2024

As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. The global market for conversation intelligence platforms is projected to reach $18.4 billion , from 2022 to 2028, with a CAGR of 21.8%.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. Any profit-making business would want to ensure that they don’t turn away any customers. A responsive customer service system is, after all, a mark of a business that genuinely cares about its customers. Agent Availability Tracking.

CRM 72

CRM Analytics Sales Enterprise 72