Contact Center Geek

NOVEMBER 6, 2018

Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. By this time in 2019 you will see far more companies offering person-to-person text messaging in some fashion. Permalink.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Most customers expect immediate responses. Chatbots increase conversions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

SEPTEMBER 20, 2022

The enterprise software market is overgrowing and is expected to reach $1 trillion (about $3,100 per person in the US) by 2022. Examples include accounting, inventory management, payroll, and human resources software. billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028.

SaaS 10

SaaS Enterprise Healthcare CRM 10