Contact Center Predictions in Three Sizes
Contact Center Geek
NOVEMBER 6, 2018
Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong.
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