Netomi
AUGUST 18, 2023
With the ability to process and respond to customer queries instantly, 24/7, conversational AI eliminates long wait times and enhances customer satisfaction. It’s not just about speed, though.
JustCall
APRIL 3, 2023
However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. dollars by 2027. When customers need to schedule an appointment, they can call in, and an agent can help them schedule a convenient time. Customers do not want to spend hours waiting for a resolution.
Select VoiceCom Blog
MARCH 1, 2023
Having a contact centre partner that prioritises calls keeps your customer’s wait time to a minimum, aiding your sales management and preventing opportunity loss. billion by 2027. 44% of customers who wait for 5-15 minutes start feeling frustrated, irritated, or angry. billion in 2027. billion in 2027.
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