Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. Talk about savings – this AI frees support agents time to do more meaningful customer service tasks. AI offers personalized products and services.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”

Customer Service 52

Customer Service Self service Wait times Chatbots 52

TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

JivoChat

MAY 13, 2021

billion by 2027, up from $365.5 E-commerce Statistics Show that Consumers Want Personalized and Prompt Customer Service. Although there’s no face-to-face interaction with a customer service agent online, consumers still expect good service. They want self-serve options. from 2017 to 2022.

Banking 52

Banking Chatbots Self service Advertising 52

Hodusoft

JUNE 21, 2023

This type of call center handles every type of call ranging from telemarketing sales calls to customer support calls. Companies or organizations that want to provide effective customer service as well as make sales calls can benefit from using blended call centers. How does call center software work?

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Let’s quickly dive into the automation toolkit that’s transforming the customer service landscape. It’s like having a crystal ball that guides agents in delivering exceptional support.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

NobelBiz

MAY 25, 2023

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. Trusting the data can improve the customer experience.

call center software 98

call center software Call Center APIs Contact Center 98