Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. CX: Star this one!

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

24-7 InTouch

JUNE 30, 2022

This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . Here are 3 ways how brands can do just that: Ensure a consistent brand experience among various channels with either outsourcers or independent contractors serving your customers.

Brand ambassadors 52

Brand ambassadors outsourcing Customer centricity Best practices 52

Dialer 360

JUNE 22, 2023

billion by 2027, providing ample opportunities for growth and expansion in Jamaica. Labor costs in Jamaica are significantly lower as compared to other English-speaking countries, making it an attractive destination for outsourcing call center operations. This reputation attracts global clients seeking reliable outsourcing partners.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39