Select VoiceCom Blog

MARCH 1, 2023

Having a contact centre partner that prioritises calls keeps your customer’s wait time to a minimum, aiding your sales management and preventing opportunity loss. billion by 2027. 44% of customers who wait for 5-15 minutes start feeling frustrated, irritated, or angry. billion in 2027. billion in 2027.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Netomi

AUGUST 18, 2023

These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction. Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62

Chatbots 52

Chatbots Banking Real estate Finance 52

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Role of Chatbots & Conversational AI in Gaming.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

JustCall

APRIL 3, 2023

dollars by 2027. Streamline your processes Make sure your processes are streamlined to minimize wait times and increase efficiency. Customers do not want to spend hours waiting for a resolution. It makes sense to use technology, such as automated chatbots, to speed up the resolution process and reduce wait times.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. A Contact Center’s Toolkit of Automation Tools From Interactive Voice Response (IVR) to Chatbots, these innovations drive efficiency, enhance customer interactions, and boost agent performance. alone by 2040.

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Call Center Interactive Voice Response Customer Service Contact Center 105