CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 Revolutionary Chatbots. Today everybody is familiar with how efficiently AI chatbots work. Today everybody is familiar with how efficiently AI chatbots work.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

Quiq

NOVEMBER 9, 2021

Conversational commerce works by using chatbots, brand specialists, and messaging platforms to enable conversations between consumers and a brand. Chatbots power many of these operations, which process messages from consumers to provide relevant responses, involving a live customer service representative if needed.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Role of Chatbots & Conversational AI in Gaming.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Kayako

APRIL 1, 2022

billion by 2027. For example, use a chatbot that detects when a customer has a hard time logging in or with a payment portal. Personalization provides the “human touch” that helps reach conversion goals such as sales and upselling, higher engagement, customer retention, brand loyalty, and increased customer satisfaction.

Sales 90

Sales Personalization Upselling Chatbots 90

JustCall

APRIL 26, 2022

AI chatbots steer interactions with prospects via emails, messaging apps, and websites using text or text-to-speech. By 2027, the global investments in chatbots will hit around US$ 450 Mn – almost 11X up from the 2018 levels. Easier Upselling/Cross-selling. Upselling and cross-selling are the centerpieces for sales teams.

Sales 52

Sales B2B Upselling Chatbots 52