Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.
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DMG Consulting
SEPTEMBER 29, 2022
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Interaction Analytics for the Enterprise report.
3CLogic
JUNE 23, 2023
When it comes to customer service and call center technology, an estimated 1.6% But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. Sentiment scoring and script adherence in particular must be continually optimized. times faster than their peers.
Noble Systems
MAY 11, 2021
The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. For contact centers, ASR is often the first point of interaction between a brand and its customers, and is fundamental to gaining consumer insights through conversation analytics. When used correctly. 5 benefits of ASR.
Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.
Balto
JANUARY 22, 2024
We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026.
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