Humans vs. AI in Customer Service … It’s Complicated

Fonolo

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. looking at employment stats, call center seats sold, toll-free numbers issued, and so on). This matters because, if you sell call center seats for a living (e.g.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. looking at employment stats, call center seats sold, toll-free numbers issued, and so on). This matters because, if you sell call center seats for a living (e.g.

Spearline and Amazon Web Services Partnership

Spearline

The cloud telephony services market is expected to reach 42 billion dollars by 2026. Spearline helps both traditional and cloud contact centers to ensure that they are providing their customers with the best possible quality, leading to an increased level of customer satisfaction.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Call centers do not work in a vacuum.