Callminer

DECEMBER 17, 2019

Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.” billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. Call Center Workforce Statistics.

Call Center 207

Call Center outsourcing Contact Center Finance 207

3CLogic

JUNE 28, 2022

This is key for contact center agents who would otherwise need to switch back and forth from using phones to working on their computers. billion by 2026. That means this technology makes it possible for contact centers to hire in-office agents, remote agents, or both. Make The Modern Choice.

voip 52

voip Contact Center contact center solutions Technology 52

Spearline

OCTOBER 29, 2019

The number of companies making the move to cloud telephony and communications continues to grow on an annual basis. The cloud telephony services market is expected to reach 42 billion dollars by 2026. Cloud telephony requires a much lower level of capital commitments than traditional, physical infrastructure would have.

Telecommunications 40

Telecommunications Contact Center APIs Cloud contact 40

3CLogic

NOVEMBER 27, 2023

of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. As businesses journey into the future, AI will play a major role in resolving customer challenges.

Customer Experience 59

Customer Experience Contact Center Self service Cloud contact 59

Fonolo

FEBRUARY 2, 2023

According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. Provide after hours service You may not have a 24-hour contact center, but with call center automation you can still serve incoming callers after hours. DID YOU KNOW?

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

NobelBiz

AUGUST 23, 2022

million dollars by 2026. Our craft is not only providing complete contact center infrastructure services but bringing peace of mind to our clients. We believe our single most important job is keeping our contact center client’s operations up and running at any cost, with little to no downtime. How does speech analytics work?

Analytics 52

Analytics Call Center First call resolution Contact Center 52